Privacy Policy

Introduction

DontGo ("we", "our", or "us") provides an exit-intent popup application for Shopify merchants. This Privacy Policy explains how we collect, use, and protect information when you use our app.

Information We Collect

From Merchants

  • Shopify store domain
  • App settings and preferences

From Store Visitors

  • Email addresses (when voluntarily submitted via popup)
  • Discount code usage data

How We Use Information

We use collected information to:

  • Display exit-intent popups on merchant stores
  • Generate and track discount codes
  • Provide analytics to merchants
  • Improve our services

Data Storage

  • All data is stored securely on encrypted servers
  • Data is transmitted using HTTPS encryption
  • We retain merchant data while the app is installed
  • Visitor email data is retained until the merchant deletes it or uninstalls the app

Data Sharing

We do not sell, trade, or share personal information with third parties except:

  • When required by law
  • To protect our rights or safety
  • With merchant consent

Merchant Responsibilities

Merchants using DontGo are responsible for:

  • Disclosing data collection in their own privacy policy
  • Obtaining appropriate consent from their visitors
  • Complying with applicable privacy laws (GDPR, CCPA, etc.)

GDPR Compliance

For users in the European Economic Area:

  • You may request access to your data
  • You may request deletion of your data
  • You may request data portability
  • Contact us to exercise these rights

Data Deletion

  • Merchants can delete individual emails from the app dashboard
  • When a merchant uninstalls the app, all associated data is deleted
  • Visitors can request data deletion by contacting the merchant

Cookies

Our popup uses cookies to:

  • Remember if a visitor has seen the popup
  • Store active discount codes
  • Prevent repeated popups

These cookies are essential for app functionality and do not track users across sites.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

For privacy questions or concerns: